If you encounter the following situation, please report to us on the day of product receive, we can accept product exchange within 14 working days (base on delivery date):

– Any products that is damaged

– Any products that is not your purchased item

(please keep the original packaging)

In the above situation, we will bear the delivery cost incurred due to return and exchange, and we will contact you for the return arrangement.

– Each item can only be exchanged once

– We do not accept refund

– We are not responsible for damage because of delivery

***Natural Made reserves the right of final decision in case of any dispute***