Delivery Terms

  • Free shipping on an order with a net price of HK$180 ( Only for a single delivery location)
  • Orders will be sent by SF Express. Please fill-in the correct shipping address when ordering
  • Standard delivery service is available within Hong Kong Island, Kowloon, New Territories and Outlying Islands
  • Upon receipt of your order form, we will confirm and process it as soon as possible. We will contact you within 3 working days. In general, you will receive the package you ordered within 14 working days after the order is confirmed
  • Delivery date is subjected to possible delay due to delivery schedule arrangement and weather condition without prior notice. Final delivery date is subjected to S.F. Express’s schedule
  • Delivery will be suspended if Black Rainstorm Signal/Typhoon No. 8 or above is hoisted. Delivery will be re-scheduled

We will not hold any responsibility for any failed deliveries due to the following reasons:

  • Unavailability of recipient at the specified address on the specified date
  • An incorrect address provided by customers
  • The information of recipients is not sufficient
  • The telephone no. of recipients is incorrect

We can re-ship the returned package for you, but you need to pay the shipping cost for re-shipment.

*** Natural Made reserves the right of final decision in case of any dispute ***18